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Determinantes de la satisfacción del consumidor en el servicio de postventa en concesionarios de vehículos
URI:
http://hdl.handle.net/1992/9292
Author:
Morales Guzmán, Héctor Manuel
Director(s)/Advisor(s):
Valderrama Vergara, Sergio Ignacio
;
Dávila Ladrón de Guevara, José Camilo
Publication date:
2006
Content type:
masterThesis
Keywords:
Servicio al cliente - Administración - Estudio de casos
Relaciones con los clientes - Investigaciones - Colombia
Satisfacción del consumidor - Investigaciones - Colombia
Mercadeo - Investigaciones - Colombia
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